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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Packaging was amazing and recipients could not stop talking about how it arrived in such good shape. They bragged about the outstanding quality and size of the cake. Delivered right on time. Loved it!
Shipping was in time. Package was secure! Bday present from NY to Cali was a success. Thank you Meatball Shop and Goldbelly!
Delivery was fast, food was well packaged and looked just like the pictures on the site.
I had technical difficulties when placing the order which resulted in an accidental double order. Kit was wonderful and accommodated to fix it right away, even though it was my mistake.
Our cake was delivered on the requested day and was delicious!
The product I ordered was fantastic. I ordered a chocolate mousse cake for my husband's birthday. He loved it! The delivery was perfect. Ordered over a few very hit days, the cake arrived in perfect shape, and with plenty of dry ice still intact. Thank you!
The bread was fresh and the transit time was quick.
Everything arrived on schedule, and the food has so far been delicious! I'll be using your service again!
The chicken strips were really, really good. The next time I order I'm going with the Rambo.
Everything. Easy. I'm so happy to have my hometown pizza even though everyone else thinks it's gross. But I taste memories.
The food was delivered very late And was left on the side of the road. Ups did not ring the bell and we did not know it had been delivered. Tuna w mayonnaise spoils very quickly when it's warm out even if it's packed w ice / if it's overnight and left outside / one can get sick.
Only got one gluten free carrot cake. Ordered and paid for two (2)
Arrived in perfect condition on time and the instructions for serving were clear in the email
Website was easy to navigate and food items were packed well.
In all but one case my orders were received when expected. There is a wide variety of choices.
Goldbelly was great. I wanted to change the order but not delay the delivery and they made it happen!
Delivery was fast and on time, and my cake was delicious.
Simple, easy to use website. Order was delivered in perfect condition, on time. The pizza I ordered was a gift for my sister and brother in law in Sacramento, they could not have been happier! Thank you goldbelly! I am beyond addicted to the magic of this site!
At first it was sketchy... took money from PayPal but no receipt for buying 3 pizza's from Chicago. Well after notifying Goldbelly, it was at my door in 2 days. It was just all this mess we have had with the covid situation. I will definitely use GOLDBELLY again. Thankyou
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

