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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Packaging was amazing and recipients could not stop talking about how it arrived in such good shape. They bragged about the outstanding quality and size of the cake. Delivered right on time. Loved it!

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Shipping was in time
June 10, 2020

Shipping was in time. Package was secure! Bday present from NY to Cali was a success. Thank you Meatball Shop and Goldbelly!

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Delivery was fast, food was well packaged and looked just like the pictures on the site.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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I had technical difficulties when placing the order which resulted in an accidental double order. Kit was wonderful and accommodated to fix it right away, even though it was my mistake.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Our cake was delivered on the requested day and was delicious!

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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The product I ordered was fantastic. I ordered a chocolate mousse cake for my husband's birthday. He loved it! The delivery was perfect. Ordered over a few very hit days, the cake arrived in perfect shape, and with plenty of dry ice still intact. Thank you!

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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The bread was fresh and the transit time was quick.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Everything arrived on schedule, and the food has so far been delicious! I'll be using your service again!

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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The chicken strips were really, really good. The next time I order I'm going with the Rambo.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Everything
June 10, 2020

Everything. Easy. I'm so happy to have my hometown pizza even though everyone else thinks it's gross. But I taste memories.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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The food was delivered very late And was left on the side of the road. Ups did not ring the bell and we did not know it had been delivered. Tuna w mayonnaise spoils very quickly when it's warm out even if it's packed w ice / if it's overnight and left outside / one can get sick.

Date of experience: June 10, 2020
Virginia
2 reviews
0 helpful votes
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Only got one gluten free carrot cake. Ordered and paid for two (2)

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Arrived in perfect condition on time and the instructions for serving were clear in the email

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Website was easy to navigate and food items were packed well.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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In all but one case my orders were received when expected. There is a wide variety of choices.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Goldbelly was great
June 10, 2020

Goldbelly was great. I wanted to change the order but not delay the delivery and they made it happen!

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Delivery was fast and on time, and my cake was delicious.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Simple, easy to use website
June 10, 2020

Simple, easy to use website. Order was delivered in perfect condition, on time. The pizza I ordered was a gift for my sister and brother in law in Sacramento, they could not have been happier! Thank you goldbelly! I am beyond addicted to the magic of this site!

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Great sandwiches that were fresh and delivered on time.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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At first it was sketchy
June 10, 2020

At first it was sketchy... took money from PayPal but no receipt for buying 3 pizza's from Chicago. Well after notifying Goldbelly, it was at my door in 2 days. It was just all this mess we have had with the covid situation. I will definitely use GOLDBELLY again. Thankyou

Date of experience: June 10, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States