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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Delivery arrived on time. A friend used another service and told me about the ice cream arriving melted. Mine was packed in dry ice, so no melting. Much appreciated. I got a happy screaming call from the recipient. Could not have been better.
I loved that the delivery was on time and it was packed appropriately.
It all worked on time -- after two previous horrible experiences. Previous ones were fault of FedEx, but this time you used UPS, and it was flawless.
Food was still cold when I received it. Pleasantly surprised!
Delivery updates, Arrived on time and securely packaged
Those sandwiches came so well packaged. I mean they were not completely frozen but you would think I went to Pat's that day. I shared as well with friends and family and they loved it. Couldn't stop talking about how good they were.
Cake was beautiful and very delicious plus arrived on time
Cake was packed and frozen perfectly. Was super moist and delicious! Well done!
Arrived on time. Was absolutely delicious. The most tender lobster ever. Can't get those amazing rolls that I grew up on, here inWY. Packing was excellent. Thank you J Larson
Ordering was simple and easy and everything shipped perfectly.
Super easy to order. Communication was excellent, and my gift recipients received their food items in great condition. Products received were good quality. An overall pleasant experience.
The shipment arrived on time and the food was great!
Punctual delivery and very easy to place the order!
The ordering process was simple, the delivery was exactly on time and went perfectly! Overall a very positive experience!
Everything arrived safely and in tact. I like having the options to go someplace different to try something different.
The lobster was delicious... the deliveries were perfect and the food was top of the line.
I wish you had more choices...
I sent photos and recommended you to all my friends
THANK YOU
Food arrived nice and cold. Instructions were very easy to follow
Quick delivery as promised. Excellent condition and product
The packaging was great. Pie arrived in perfect condition
Ordering was easy, delivered on time and the cake was amazing!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

