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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery arrived on time even earlier than expected. My mom was so surprised and happy with her delivery
Everything. The cake was was packed with care and it was delicious!
Package was gift to my son. He was very pleased with the quantity & quality of the bagels.
I ordered a birthday cake to be delivered on a particular day, I was a little nervous that it wouldn't arrive but all went well
Product delivered as requested. I ordered ice cream and it arrived frozen and packed with care.
From start to finish so easy! Product received as promised!
Can on the time the cake was really fresh and good.
Food solidly frozen, delivery right as promised. Delicious and generous portion.
The easiness of ordering. The website is great and the shipment is fast and fresh!
The food was great and arrived when you said it would. We appreciated knowing our order also supported the NAACP.
Delivery packaging and product - I loved that I could elect a date and it was delivered exactly when asked - my daughter said it was fabulous cake!
The pies I ordered were sent exactly on the day I requested and my mother said they were delicious.
Nicely packed and very fresh and tasty. I would try and buy again
Delivery was right on time. Packaging was perfect. Taste was awesome!
Delivery was great and most importantly the cake was amazing!
Absolutely first rate customer service. Initial order was delayed so they reshipped a fresh order. Website was user friendly to this dinosaur. Highly recommend doing business with these folks. George Anderson Colorado
Pizza arrived just like you said it would and was delicious! 1 down 2 to go
It was delivered on time and the cake sampler was a hit
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

