Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The cake was exceptionally good and was a welcome birthday surprise for the recipient. Arrived well packaged and on time.
Food was still in good condition even though it arrived about 28 hours after it was supposed to. Issue with UPS.
Ease of viewing companies and products, ordering process.
My daughter -in law loved the taco pizza. And it came before her birthday.
Ease of shopping, finding businesses, and checkout.
Good product & service. I appreciate efforts Goldbelly is making to support others in this difficult time.
Delivered on time for a friend's birthday (despite ordering just 48 hrs before). Exactly as pictured. Bonus: he said they were delicious!
The cake was delicious. It arrived two days later but it Was packed very good because there were ants on the outside of the package but the box and the cake package was secure. I would order again and recommend to other friends.
I didn't go well. My shipment didn't ship for about two weeks. I wouldn't have purchased the item if I knew this
Everything! I was told at the start what day the package would arrive and it did!
Nothing so far with this order.
We have enjoyed your service and the products to this point. I received a sandwich subscription, and enjoyed them -- especially these "bombs" from Sal, Kris, and Charlie's so we ordered them again.
I also have sent several things to family that were enjoyed.
The cake arrived packed like Fort Knox and on dry ice which kept it cold and fresh. I also like the way it was wrapped in plastic so that I could place it in the fridge before our party. The cake was extremely decadent and delicious. Everyone at the party loved it and wished there was more of it.
Pizza's Delivered still frozen and everything was good
The order came on time, and the sandwiches were excellent!
Food from White House Subs was great! Delivery was right on time.
The cake was delivered when promised and was delicious!
Delivery on time, food cold.
We will be doing this again soon.
Much thanks.
Order received on time, well-packaged. Food was fresh and delicious. Ordering process was simple and easy-to-follow. Quite the special treat for us and the next time we crave some of those delicious lobster rolls, we will order again! Bravo!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

