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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The products that I purchased from you guys so far have been excellent I have probably told 50 people about this website thank you so very much where can you get something from the east coast to the West coast without paying a bunch of cost and fees goldbely and I won't pass it on as much as I can thank you so much
All was very good, made me feel like I was back in Chicago.
Arrived as scheduled and appears as pictured!
Delicious, too!
It is a truly amazing experience to be able to order food from all over the US. Super easy to find what you like and pick the delivery schedule
Order comes on time with no hassle and exactly as what's promised.
Plenty of communication, shipped in a timely manner. Delicious brownies!
My order was rerouted by Fed ex. It took so long to get here to was spoiled. I sent mail and a pic and you responded quickly and are replacing my order. Great service!
Delivery was timely
Food was better than o thought it would be
All my order was on time and enjoyed except one order. It was Meat Mitch. They for some reason sent me Burnt Ends and I ordered Brisket. The shipping order says beef brisket on it but I received burnt ends. Are they the same things? The book that was sent with it the meat looks different. I did not pay $100.00 for this. I just want what I ordered for my Fathers Day Dinner. Order# is: *******
I have the burnt ends layout want a picture of them.
Thanks, Pat Hoffert
The ease of ordering. So many choices! Fantastic customer service.
Orders came on time. The Pickle Guys, were well packed.
It was a strange yet satisfying experience to taste my own childhood. The pizza was great, better than I remembered it being when I grew up in the area. Now I'm older and really appreciate the niche that is Old Forge pizza <3
Just being able to taste those delicious hoagies again brought back wonderful memories of visits to Atlantic City and getting White House original hoagies was awesome! My husband and I devoured every single morsel craving for more in the future! We were so pleased with our order! Thank YOU!
The pies were in perfect condition and were delicious!
Was a Birthday gift for mySister: Upon tasting the very first loaf(cranberry walnut) she exclaimed to me,"Im in love!"
Food was delivered exactly on time, in perfect condition. Order was tracked throughout the shipping process, and communication was excellent all along the way. GREAT service!
Everything. Communication was great. They let me know when exactly the order was going to be delivered
Goldbelly came through and resent a new order to my brother and it was not spoiled! Thank you for rectifying!
Unfortunately the gift order I placed to send to my brother from H&H bagels in NY arrived damaged and spoiled after being left in 100 degree weather in AZ. Driver never rang bell, we have the Ring video to prove it. Tried to call but no human. Looking to have it resent to a different address where there is refrigeration and it's secure or my money back. I hope to hear back.
Also attaching pics of damaged box
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

