Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Park view arrived on time was missing bread but was delicious.
The food was wonderful, it came in just two days, ice packs still frozen. I won't be able to order again for a while but I will tell everyone how wonderful my experience was. I was able to order that time because my stimulus check had come and I am almost 75 years old, born in Danforth Maine and wanted to help out a place of business in my birth state, So very glad I did! Thank you for the great service!
The order was a gift - my friend loved it and will likely order from you.
I have ordered a couple of times from here and every time the food turned out to be excellent and the delivery was before time, great customer service.
My original item turned out to be unavailable... but a suitable replacement was chosen by me, and once that replacement was ordered, I received it when expected. There was a significant delay between when the original order was placed and when I was finally made aware that it was unavailable. The cheesecake was delicious!
Worth the wait.
The ordered arrived on the day it was promised and everything was delicious.
Food was amazing! We got it on the day it said it was coming.
Dry ice was melted, however, cheese cakes arrived frozen. Both were packaged well in container and all seemed like they had a great trip.
Shared with our guests and could not believe how great they were! Such a delight to have delivered. Thank you
Received package on time; my friends found it a little extravagant in price but delicious!
Delivery right on time! Thanks for clear instructions on disposal of dry ice.
Easy order experience, food arrived as expected overnight!
We have enjoyed every order. We've even repeated a few! It's so nice to treat ourselves to something special and know we are supporting great bakeries, restaurants, etc. that might not be getting quite the same business during these challenging times. We like supporting small businesses and being able to order cool food from places we've previously lived, where we grew up, or things that just look great to try.
I've ordered several times and everything has been great..
Parents loved their gift! Arrived on time and well packaged
Delivery service and Phil's Fish Market (from Moss Beach Calif). The Cippiono was super great! I would order again from Goldbelly and Phil's Fish Market.
As the current pandemic made it impossible to be with my daughter in her birthday it was wonderful to send her a delicious cake that was delivered on her day!
My order came well packaged and in a timely manner. It was exactly as advertised. What more can you ask? I did, however, spend way too much time on the website checking out all the offerings.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

