Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Shipped nicely with instructions for them on how to store it
There were so many great places to choose from and I loved free shipping!
I requested a delivery date change and you were very accommodating!
Received on time and in perfect condition!
Didn't get to taste but family said it was moist and good. Thank you, It was sent for a special birthday
The delivery came the day quoted, packaging was sufficient to cool my product, even in AZ summer
Easy to order. Was delivered quickly and efficiently!
Ordered 24 bagels for a hefty sum (over $75) and within a few days, they were all spoiled. When asked if I could at least get credit for the ~15 bagels that had spoiled, I was told that I could not, as was offered a $15 off coupon... If I spent at least $50. In other words, for my troubles I'd owe Goldbelly at least 35 bucks should I ever want to use my coupon.
Dissappointed but thankfully there are other options out there.
The cake arrived very well in great condition as if I would have picked it up directly from bakery. It arrived on the date requested
Delivery on the day promised and product very fresh.
Well constructed sandwiches. The recently up graded packing is a BIG plus.
It didn't go well. I ordered some brownies. I am allergic to chocolate. So I ordered Blondies and some raspberry. They sent me for brownies. I had to give them away or throw them away. I don't wanna order from Goldbelly anymore.
The products arrived as stated. The Pastrami was out of this world, I am not able to get the real pastrami here in Florida but Pastrami Queen hit it out of the park. I would definitely re-order the Pastrami.
Food was great and a nice taste of home while away.
You delivered a delicious birthday cake across the country on time during covid-19 and protests! Thank you!
Pretty much everything went well. It was only my first time using this service but had no complaints at all.
Delivery was made as promised and product was delicious!
The whole experience was exceptiona l
I ordered a cake from Carlos for my daughter's birthday.
It was delivered on the day I wanted it.
It was packed perfectly
Excellent Job Goldbelly
Everything was packaged just right and the experience of having one of those sandwiches brought back memories
The cake from Carlos bakery was fabulous-well packaged and delicious. The cream cheese and lox were in a plastic bag with one ice pack and melted however the bagels were good
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

