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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The service and the cake was amazing. Thanks for shipping without it breaking apart.
Delivery was right on time. Cake came frozen which was perfect since we weren't eating it for another 3 days. Defrosted for 3 hrs on kitchen counter. We are were so very surprised at how moist the cake was. The strawberry icing was absolutely delicious. My daughter in law loved the bright colors in all the layers. Seriously the best cake we ever had. Will definitely be ordering more. Thank you
Cake arrived right on schedule. It was so good. I couldn't wait for Fathers Day. We enjoyed every piece. Creamy frosting, moist cake. So good.
I like the variety offered from around the country
The shipping notifications and the condition I received my product in was amazing and the actual meat itself was amazing so I will be buying again
Everything from ordering to receiving the shipment.
The site is really hard to navigate to see everything and the prices are ridiculous. I got a $50 gift card from my work and still had to pay $25 shipping for the measly frozen meat that I got. And the meat doesn't look appetizing. It looks slipped into a bag and frozen.
Everything from online ordering to the actual delivery
The variety and experience is great. Free shipping is so important when you're paying a premium. I'd rather pay it toward the food than to think it's going to transit.
Quick response on both purchases, food well packed and received quickly.
Taste is amazing! Bludso's hot links were amazing! Will definitely buy them again as well as the other offerings Bludso's has.
Texas Lone Star Tamales we're also delicious, especially the pork tamales. Will order those again with other flavors.
As a website, your different vendors and products are fantastic! You will be my "go to" in the future
Food was excellent, well packed with good instructions.
Food items were good and it was delivered on time.
Food was sent out in a timely manner. The food was delicious.
Except for the delay in delivery it was a wonderful first time experience. I do understand that the delay was pardonable because of the overflow due to the pandemic.
The ordering experience was good. Simple and easy.
The bagels, cream cheese, lox from Essa bagel and bread pudding from Magnolia came nice and fresh! The quality of the food remained intact! It came a day later than the delivery date, but it's ok!
Received as promised well packed and frozen excellent selection and quality good idea for special occasions
The chocolate cheesecake on a stick was excellent. We received them in a timely manner and will definitely order again.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

