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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Wow! This cake was unbelievable! My daughter and her friends were so excited when it came. Not only was the cake beautiful, but it was also delicious!
Everything arrived on time and intact. Every item we've tried was delicious.
Arrived exactly on time. Food was well packed and fresh and delicious.
? Please disregard my brave ious negative comments as listed below. I had another order of fish from final choice at fedex never got the shipment to me. I responded in my original poll regarding that shipment.
The brisket was absolutely excellent. Easy to prep/cook. Ribs were meh.
Right on time, and flavor beyond anything one could expect. High quality product.
Ease of ordering. Easy to change my message after initial sending. Mia returned by email promptly and corrected my gift message.
Every element of the transaction, ease in ordering to spot on delivery.
Price was very good - even with shipping. Order received right on time and in great condition!
Everything, from ordering through delivery to consumption!
My package came right on schedule and the pie was in perfect condition.
I had used them once and everything was perfect. The next time didn't go smoothly at all. A perishable arrived hot instead of cold. However, their customer service arranged for a refund, so that is good in my book. I will use them again.
Arrived when scheduled and packaged well. It was a real treat!
Ordering was easy; tracking was accurate, delivery was on time. We received one incorrect item and were able to remedy the problem via email in a very efficient and pleasant manner.
We have already placed another order. Great website.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

