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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Just a great deal. The lox are first rate and the bagels while a bit thick are the real deal. If you don't live near "real bagels and lox" then this is the deal for you!
Everything! You delivered on time and everyone was thrilled with the cake.
Everything in this pack of cheese steaks was incredible. Pat's is King. I cannot believe how nice they came out. Easy directions. I'm just blown away.
Delivery was on time. The item - clams with sauce tasted very good.
The order arrived to warm to be safe to consume. However, Goldbelly offered me the choice of having it re-shipped or to receive a credit to my Goldbelly account.
Arrived in great shape. We are in Idaho. Not sure where Goldbelly is. Love the, bacon
Packaged well, delivered on time, and product is delicious
Delivered on the day requested. Was in perfect condition and was perfectly moist.
Two of the three pizzas were frozen. One was completely thawed.
A little pricey, and the pizza was good, but not fantastic
On schedule delivery; food was fresh and very good. Overall, a very good experience.
Excellent communication. Fast shipping. Fantastic food!
The pizzas were packed well and tasted good especially the barbecue one
Ease of use and delivery especially during these times!
Great variety categories and choices.
Everything. It was great bringing us some joy during this sad era of pandemic. Thank you!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

