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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Purchased for my daughters birthday! The banana pudding was delivered on time, packaged well, fresh & delicious!
Excellent product.
Good packaging
Good bundled discount pricing
Delivery was on time, product arrived frozen and in good shape, food was delicious
The package was sent on time and was easy to track. It arrived when expected.
Everything went well and the bagels were delicious!
The ability to buy some of my favorite foods from NY while living in FL.
I am disabled and I had to move to FL to be near my sister & brother inlaw for assistance with daily activities.
I miss so many of my favorite food items that are exclusive to NY.
Goldbelly enables me to enjoy some of the food items I miss.
On time delivery, I received everything I ordered, tasted great!
EVERYTHING--SHIPMENT WAS RECEIVED ON TIME IN EXCELLENT CONDITION AND THE LOBSTER AND CHOWDER WERE OUTSTANDING!
Prompt arrival. Malasadas in good shape. Good directions. However, rather difficult to differentiate the different malasada types. They all seem the same.
Delivered on time, checkout process was easy. Updates were greatly appreciated!
I liked the product where you can pick your own types of chocolate.
This was a gift for my Dad. Everything was packaged perfectly for freshness! The Food was Absolutely Delicious! Thank You!
Packaging was excellent and quality of food was just like being there!
Item arrived on time in overall good condition
No issues
Items were packaged well. Shipment arrived on date stated. Very pleased with product! Will order again in the near future!
Great selection of restaurants. I really liked the regional tabs on site. I will definitely be purchasing regularly on goldbelly.
Delivery was exactly as said and the products were so wonderful!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

