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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The pie filling was awesome, best I've had. It was the perfect balance between tart and sweet.
Product was as advertised and delivered on schedule
The cake was delivered on time - no damage. The cake is delicious! My family keeps raving about it!
Delivery on time. Wrapped well. Easy warm up instructions.
They were there for us
Taste exceptional fresh fast secure shipping
Thank you
The cake arrived on the date promised. It was delicious!
Everything was seamless ordering on Goldbelly. From placing the order to receiving the order over night from Pink Pie in Florida.
Tasted great! Right on time! Made my daughters day!
Easy ordering, delivered as promised, from our favorite Tiny Pie Company in Austin for a very special birthday! Thank you!
Part of my shipment was damaged (cream cheese was busted), but otherwise- great! Very fast shipping!
Ease of order, on time and quick delivery despite all the unsettling issues going on right now, recipient said pies were tasty
Easy to shop. Expensive, but have options for places that have free shipping. Arrived on time.
You had the product I wanted and delivered it as scheduled.
Well, I ended up placing two orders. The first was supposed to arrive Friday of Memorial day weekend and didn't end up arriving until Tuesday. By the time it got here the pasta was inedible, but the sauce was ok. I contacted customer service and they said they were going to apply a 50% credit to my account. I went online on my mobile several days later and didn't see the credit, so I put something in my cart to see if it would show up there. I carefully hit next, continue and save and NEVER CLICKED SOMETHING LIKE "PLACE ORDER", but all the sudden got a "thank you for your order" screen. It was an accident and just a few minutes later, I was unable to cancel the order and had a tracking number. The good news is, that customer service was able to retroactively apply the 50% credit to that order.
Everything is wonderful. Product quality and shipping.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

