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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Shipping fast, food frozen on delivery and is exactly as described. Delicious
On time delivery and my Father absolutely loved the Banana pudding!
Eliot's Cheese cake was huge and arrived great. Awesome packing!
Everything was fantastic! Bagels were delicious! Will order again absolutely! Best bagels that I have had in years!
The delivery was on time and the package was good.
Food received was cold, preparation was very easy and it was delicious.
Ease of search on website with great food on easy delivery
Shipping was quicker than estimated, product was was great.
Food arrived in good shape and recipient really enjoyed it.
Excellent product! Arrived on time! Recipient was extremely pleased!
Arrived on time in good condition packed well good cooking instructions
Everything! Arrived early, stayed cold and was delicious
I had 3 completely different items shipped for Father's Day. All 3 arrived on time (quickly) and were so well packed. Huge hit! Will definitely order again!
It was a really nice option to get the food we love. It came just in time for lunch on my husband's birthday.
Food from Russ & Daughters was delivered on time, super fresh, and delicious
Delivery was during the day (preferred) and the cake arrived in perfect condition. The recipient sent us a photo and it looked perfect. They said it tasted amazing. We are so happy to give a gift knowing it will be well-received. You just can't go wrong with a gourmet food gift and this vegan chocolate cake was well worth the price.
Prompt - stayed at correct temperature - tasted fresh
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

