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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was perfect! The sandwiches were awesome. Our order was delivered on time and the freezies were still frozen solid. Kudos to one and all!
Ease of ordering, shipping and receiving! Loved the food that was sent!
Great way to order in these tough times albeit on the expensive side, but realize that the costs to you are high
Goldbelly went very well however the quality of the Knishes went down the drain. This is our fourth time we've ordered knishes through you. The other three orders were great but this time, no flavor at all! In fact, we would like a full refund as we have no interest in eating the remaining knishes.
Food lived up to reviews and expectations... truly fabulous.
Arrived on time and the food was excellent. LOTS of food, plenty.
Product delivered on time and ice cream was frozen. Perfect
Food was great, packed well, fairly priced and there were many options.
The delivery service was excellent. The product was average and way too much salt. What I am trying to figure out is the pricing. I love my soups and was looking forward to your service, but the price sort of dims my enthusiasm and the sale didn't help much.
Amazing sinful pie! Every bite was enjoyed to the fullest!
Product was shipped in a very good manner. The quality of the items were even better! Thank you!
Timely Delivery.
Delicious Smoked Salmon.
Added "Bonus" 6 Oz pack of salmon.
All helped to make his Father's Day special, so Thank You!
Delivered on the day promised. Kept me info when the pies went out and when delivered.
Good job!
Thank you!
The lobster roll fixings were better than I can get in restaurants. Delivery was fast. The packaging was perfect for the product.
Easy to order and food came promptly to my father for Father's Day. He enjoyed it!
The blue velvet cake arrived on time! My family lived it and devoured it in a few hrs! Cake was moist and the flavor on point! We can understand why Oprah loves this cake
Everything! The lobster arrived the next day, packed very well, and soooo delicious! Can't wait to order more! It's quite a treat to have Maine lobster in Washington state!
It was delivered on the day I expected.
Packaging was great, the Bundt cake
Tasted so good like the other one I ordered
A few months ago.
Delivery is great. This isn't my first purchase. Each time I've sent a gift, it arrives on time.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

