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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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They were a gift to my parents. They arrived as scheduled and my parents love them.
Arrived quickly, frozen, and delicious. Most fantastic two meals I've ever had. The 1.5 pd. Lobster was the biggest I've ever had. The crab legs were very large also. I'll be reordering again soon.
It came SUPER quick. It was actually delivered on the day that the email said it was shipped. Got here 2 days early.
Pizzas were still frozen and they were very tasty the husband was very surprised
Swift and on time delivery. Great wrapping and presentation. Excellent thank you! Was even able to track journey!
Quick delivery. Was easy to reschedule when recipient wasn't going to be home to accept delivery. Courteous friendly email.
Everything was great, except the packaging on Commanders Palace, pecan pie. It was scrunched in the pan... not round but one side thick... space left in pan. Tasted delicious in pudding cups, just could not slice as pie slices. A result of the packaging arranging the pie crooked in the box.
Charlotte Goldston
Arrived on time and in excellent condition. Product exceeded expectations.
Ordered 4 different flavors... wasn't what I was expecting... did like one flavor the others I have discarded. Taste almost as if they were not completing processed...
It was very easy to navigate your website and ordering. My food came from 2 different places and arrived frozen which was great. I love that you only sell products of the very highest quality. I know that we can trust any product that you carry. I can't wait to order something new.
Shipped on time. Packaged well. Items arrived in perfect condition. Made a great Father's Day gift!
Delivery as expected... As this was a gift, my sister said ithat she has never received anything so WELL PACKED...
Best deep dish pizza I've ever eaten. They're simply massive and delicious!
Easy to order, easy to track, delivered on time, my daughter and son-in-law loved the gift of incredible clam shack lobster rolls while locked down in South Carolina!
Easy to navigate website. Appreciated the shipping updates.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

