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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Delivery was on time, the recipient said that the food was fresh and delicious
The peaches were like out of a painting. They arrived and needed a couple of days to ripen which worked out perfectly. They were sweet and I wouldn't hesitate to buy again. I think that this is a great gift.
Arrived on the predicted date. Plenty of notifications about progress and shipping. Arrived cold and fresh.
Smooth order and delivery as promised. Clear communication
Food was excellent - came just as described. Received on day specified
Everything with GoodBelly was fine but our order was not what we ordered which was frustrating because it was a graduation gift
Placed 3 different orders.
So far, 2 people received their gifts and loved it, third gift arrives the end of this week
Too soon to tell, but looks like one of the orders may arrive early
Delivered in great condition, though they were warm. It was great because they were gooey and delicious. Better than after I refrigerated them! Absolutely delicious!
Delivered exactly when expected - items were still frozen.
Everything was great delivered on time tasted delicious! Will order again
Everything went smoothly. The box was delivered on time and the brisket was delicious.
Seven of my twenty four pastries arrived damaged. I requested that the damaged ones be replaced and instead my whole order was reshipped! Excellent customer service! I've used Goldbelly several times before with no complaints and this experience kept me a happy customer. I'll continue to order from and recommend Goldbelly.
Delivery, condition of the products. It was perfect!
It satisfies a craving that's hard to find in the Southwest. Shipped well packaged and instructions were easy to follow. Made Father's Day a pleasant one.
Not a whole lot, this was my second attempt at using gold belly. The order did arrive on time.
10 year old Granddaughter enjoyed all of it, could not believe I order from the cake Boss. We watch the show together it.
I absolutely LOVE your crabcakes. I ordered a half dozen and have eaten one every single day. Can't wait to order more. I'm out work due to the recent virus, so I'll have to wait patiently. Until then, I'll check out your website and dream. Job well done.
Ease of website, selection, fair pricing, and quick delivery.
Delivery was on time and the item was as described.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

