Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Delivery was prompt. Packaging was excellent. Cookies were arranged beautifully on a tray and they arrived undamaged. They were really delicious! I am sure I will order from Goldbelly again both for my family and to send as gifts!
Delivery right on time. I look forward to ordering again.
Wonderful experience. Easy ordering, followed by wonderful packaging and delicious food. A+++ all around!
Baked goods arrived packaged well and very fresh and delicious!
Cake came in one day. It was fresh and in perfect shape. Delicious!
It was delivered very ice cold. Because we live in Florida it is difficult in 90 degree weather to get it here in pristine condition.
Ordering was super easy, there was a great selection, and it arrived exactly as predicted.
Easy ordering, delivered as promised, excellent chow.
This is one of the best cakes I have ever had. The"We Take the Cake " Vegan Cake was certainly the best and most delicious vegan cake I have had.
Order was easy, food was excellent and arrived as promised in good condition with enough dry ice
Loved the rainbow cake from Carlo's bakery. Shipping was fast.
Food arrived on time, was well packaged and tasted fresh.
There were a lot of choices, the food shipped fast, everyone liked it.
Product was delivered when you said it was. The quality of the meat was excellent!
The ordering was smooth especially as I was ordering from another country!
Peach were delicious and a major hit for Father's Day weekend!
Customer service - Shelby and Chelsea were great and provided excellent customer support.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

