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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The meat arrived well packaged and on time. It was still cold when I transferred it to the freezer and seemed fresh.
The food was good and fresh and arrived on time with detailed instructions.
Everything from purchase to delivery to consumption!
It was easy to place my order and the shipping was super fast. I also loved the free shipping offer for Father's Day. My Dad really loved the ribs and BBQ we sent him. We were able to have a nice family meal without leaving his home. This was really important due to COVID-19 and his status as an "at risk" senior.
The cake was delivered on the scheduled date. The cake was moist and delicious!
The pizza arrived on time and the product was still frozen and packaged well for shipment. The food was amazing!
Lobster arrived on time in perfect condition. Delicious
Excellent packaging and shipping service. Enjoyed every bite of products received. Well done! Look forward to my future orders. Thank you very much.
Was well packaged and delivered on time. The cake was beautiful, fresh and delicious! Everyone enjoyed it. Thank you for great service
Delivery notifications were appreciated. The quality of the product received was excellent.
Everything! S-U-P-E-R fast shipping. (Almost too fast... A little early for Fathers Day, but that was okay. Who's going to complain about an early delivery of ice cream?)
Products were as described. Pricing was very good! Quick delivery.
Everything. Everything was shipped promptly, as advertised, The food was fantastic.
The packaging was spot on. The delivery was super smooth. Really am enjoying the surprise component.
My food was frozen and delivered the day you said you would!
You sent a pie as a gift and corrected your mistake.
Our pizza from Chicago came quickly (a couple of days early) and was well packaged. My husband was thrilled with his Father's Day present.
Everything went very well from ordering to delivery to enjoying the rewards.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

