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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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The rainbow cake arrived perfectly and was delicious! My gay friends loved it!
Everything arrived in a timely manner and tasted fresh.
Good communication, arrived in time, and all was delicious!
Excellent quality! Shipping was great, food arrived on time!
Received the Killer Brownie order and the brownies are out-of-this-world. The best ever! Will recommend anytime and that is why I rated it a 10. I will also reorder in the future.
All orders I've done have arrived in good shape and in a reasonable time frame. Sometimes a bit expensive, but delicious...
Arrived on time. Packaged well & fully frozen. Food eaten so far was liked by recipient
I liked how you could track your order. It went from Maryland to California and everything was still cold and in great shape. Was easy.
Everything was perfect. A birthday cake was delivered on time for a 94th birthday for someone who has been isolated in a nursing home for months. She was thrilled to have a delicious chocolate dessert!
Delivery and packaging of the product was good. The pound cake I ordered was excellent. I will order this again! We also ordered a layer caramel cake that thawed out well.
Delivery arrived on time and peaches were ripe and delicious.
Website is fun to browse. Order is easy to place.
My particular order did not have enough insulation to keep the food cold. My request for a fix was responded to quickly and I'm waiting for a final resolution.
Im from Chicago and I missed this pizza so much. It was great!
Found exactly what I wanted and it was delivered in a timely manner
Great food from places we can't get to. Fast delivery and still nice and fresh.
From the order confirmation to delivery updates and my actual delivery everything went great.
The pizza I ordered was delivered in time and was enjoyed by everyone
On Time delivery, was cold and frozen, good communication
Delivery on time. Kept me updated on shipping. Packaged well and bagels as expected! As if I were in Montreal coming home with goodies for friends.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

