Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The ice cream arrived on time and in perfect condition - frozen solid. The recipient raved about the quality of the packaging (this is the first time they have received ice cream by mail.) They though the ice cream itself was delicious!
Everything was excellent! From the Bourbon Barrel Cake to the BBQ to the Cakes from Carlos! First Class!
Delivered on time and refrigerated as needed. And the recipient with discerning taste liked the product too.
The recipient of my gift said the bagels were amazing! It was easy to order, and arrived on time.
Everything was delicious. Arrived on time. Our guests expressed interest in your company.
Delivery was on time and oysters and clams were excellent!
Everything. Easy ordering. The Pizzas came when on delivery date. Could not ask for anything better. Thank you!
It arrived in plenty of time as promised and in perfect condition
Placing the order was easy... delivery was as promised... packing the cake was excellent... thank u for the great dessert for father day
The cookies so fresh and delicious
Order process was simple and delivery went perfectly.
Delivery was on time and the cookies were well received.
It was great. The order and shipped so quickly, made my father-in-laws week!
The first time I used this site all went well. Now, two of the last three orders in a matter of weeks have gone badly. Unacceptable. Have asked to cancel and will no longer waste my money.
Thank you for an excellent Father's Day gift. My hubby loves his IMO's pizza! Now that we love in MN we can still get his favorite pizza delivered thanks to Goldbelly!
The delivery was on time and the product (the farm fresh peaches) is absolutely delicious. It was worth the price to experience these delights.
Great choices and delivery was exactly as requested.
Very easy, and great selection of products. Delivery was prompt and the food was very good.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

