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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Great once I set up an account. Trying to purchase as a guest did my work out too well.
Arrived on time. Nicely packed and fresh. Good notification as to when to expect delivery.
Delivery went just as scheduled. Food was excellent.
It was here on time and the food was nice and cold still.
Speedy delivery: a day earlier than first reported!
Everything was great. I ordered cakes and they came in great packaging.
The online process was very easy. The delivery showed up when it said.
The key lime pie was absolutely delicious. No one knew it was gluten free. We will definitely be ordering this again.
Gift for friend. Well packaged, arrived as expected, and she was thrilled!
They were delivered on time. Ordered 3 pizzas and they arrived frozen which I appreciated because it was very hot out the day of delivery. Popped one in the oven tonight and it was very good. Crust was outstanding and the toppings were delicious. I cut it into quarters and 2 pieces were more than enough for one person. Again, the crust was phenomenal.
Everything went wonderfully! Easy check out, it arrived in perfect condition and right on time. The food was delicious as well.
Order tracking was delightful. Timing was as stated. Product was outstanding. Quantity was huge. We were so happy.
My husband loved his father's day gift of pat l. Burgers. The meat was delicious!
It was delivered in excellent condition and tasted delicious!
Cake was delicious, got it on time and in perfect condition!
My order came one day after shipping, so very quickly! Food was fresh. And I loved free shipping!
Packed so well and the food was delicious. I loved that it was free shipping also.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

