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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was easy. The notifications are great so we know when the food is arriving. The food came when it said and all the food was delicious.
Was concerned with my food arriving on time for Father's Day. Delivered exactly on time... Everything was packed well and chilled. Bagels, Lox and Cream Cheese were delicious!
Excellent customer service! I needed to change my delivery date - and it was taken care of easily!
Delivered just as expected. Clear communication of shipping, tracking, and delivery.
On time delivery, the cake arrived in perfect condition, and the recipient shared that it tasted delicious!
Free shipping and arrived a day early. Product was exactly as described.
Was delivered when promised. My family in Florida really really enjoyed it!
Thank you
Easy order, shipment arrived on time and in good shape. Goldbelly also has curated great food companies!
Even though it was extremely warm outside the product still arrived frozen! And it was delicious!
Food carried well, delivered on time, great quality.
Frankie's Pizza arrived perfectly frozen. Always a nice treat to have this great pizza from Miami. And, I appreciated the discount on my order.
Delivery on time, packed exceptionally well and, of course, delicious!
On time delivery, excellent quality food. Will be a repeat customer
The lobster rolls were excellent arrived appropriately chilled and ample lobster salad to serve 6
The process was easy, the brownies were amazing, our Dad loved them!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

