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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Excellent service and delivery. The lobster rolls were fabulous, as were the whopper pies
Oh my... Hancock's lobster and macaroni, and the lobster cheese toast were devinely delicious! They were fresh and pleasing to look at. We couldn't have asked for anything more delectable for our fathers day dinner. Thank YOU for making happy memories!
Delivery on time, and day it was promised. The Birthday Girl said it was the "best " Lobster Salad Roll she ever had, and the whopper pies "were to die for "
I highly recommend the gold belly delivery!
Excellent product from Carousel Cakes. Arrived in perfect condition.
Always packages well and desserts arrive as if I purchased them in their store
Everything arrived on time and in perfect condition
Food was delicious
Our pie came even earlier than expected. And it is delicious! Father's Day turned out to be a "fattening" day!
Ease of using website. Really appreciated the discount to offset the shipping costs.
In laws loved their gift! Said the food was amazing. They plan on ordering from you now.
Prompt delivery and items were very well packed. Recipient was extremely happy.
On time delivery, product packed well, excellent service
Got there on time and the seafood was still fresh.
The website is dope but I there's no where for me to complain about a half $#*! order. I thought it was a fluke, but a friend of mine also ordered from Carlos we both got the additional 6 cannolis for $19.99 and we both got 5 and crumbs of a 6th cannoli. It's bull$#*! honestly.
The food was fresh and physical damage to the food.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

