Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quick delivery. Helpful it had prep instructions. Cool experience to be able to try goodies from known places that you aren't able to visit (with or without quarantine).
Everything was packed extremely well and shipped on-time.
The ice cream delivery went very well... unlike the Duff's wings!
Delivery right on time, items were well-packed and the price was quite reasonable.
Easy ordering and best deals to get bagels to the west coast! Got there when I asked.
Food was sent on time and arrived on time and was excellent
The package was delivered in a timely manner. The donuts arrived fresh and delicious!
They were delivered promptly. It was a Father's Day gift for my father. I am a very good cookie baker and have spoiled him my entire life with yummy cookies of all kinds. He said these were the BEST cookies he has every eaten. That is high praise seeing he is 83 years old!
To my knowledge, everything went well on this order.
Everything was cold when delivered and everything tasted fresh!
My husband has dreamed of tasting this pie his whole life and I was able to make his dream a reality. Absolutely incredible win.
Was packaged so beautifully. Sent all the way to CA and arrived in triple digit heatwave in PERFECT condition. Serve instructions very easy and the cake was the BEST we have ever tasted. Cannot wait to order another!
From ordering to confirmation to delivery. Perfect
"10"
The food arrived on time and was fresh and delicious!
Ribs were great. The Mac n cheese was awesome. The sweetness at the end was great. Best Mac ever
Ease of ordering, delivered as promised, my friend loved them!
I ordered a birthday cake as a gift. It arrived on the right day in perfect condition. I will definitely consider using Goldbelly again.
Dad loves the packaging and how fresh the food is. Thank you.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

