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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It was seamless and delivered in a timely manner. I got helpful updates.
Easy to order- delivery arrived on time and in good condition.
Arrived on promised date, recipient said it was delicious
Everything was excellent, well packed and delivered on time
Lobster rolls were absolutely delicious! Delivered in time to enjoy for lunch!
It shipped right on time and everything was fresh!
Pizza that arrived when it was supposed to was good.
Everything! Super easy experience and the food we purchased was fresh and delicious!
Item was on time, temperature was good, arrived in perfect shape
Two orders arrived on time (one was a gift). Customer service relatively responsive
Overall quality - freshness, shipping, timeliness & communication. Great job!
Process was smooth, pie was as advertised (choc pecan bourbon) and delivery was prompt. The pie arrived safely, well packaged and my parents and their friends said it was delicious!
There were some delivery details that I needed to clarify and they were handled really well.
Most delicious meal we have had in a long time. Perfectly packed and wonderful directions. I placed two more orders this month and plan on several more next. This is now my go to for gifts.
Great experience, fresh seafood in Colorado is hard to find.
Delivery came when expected. Food was cold and well packaged.
My Dad loves coneys from Detroit. Was great how u updated me on arrival so he know when to look for it
Web site, selection, We also got exotic fruits from? Marissa's? Yum yum
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

