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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Ordering was easy... lots of choices, and delivery was smooth!
Easy to order, delivered on time and was told it was delicious.
Everything was great, easy to order and pay and great selection of treats to choose from
The cake arrived perfectly and was delicious. So easy.
Easy ordering, items were correct and on time, and they loved the food!
Receive everything on time and well packed. It was delicious!
Ordering was easy and they had great response times to questions
Ease of ordering, delivery timing, and content delivered perfectly
The order was received on time. And it arrived in excellent shape.
First order came with melted ice pack and hot food. They replaced the order, but not for several days.
Customer service was wonderful, delivery was efficient. My dad loved his Father's Day Ice Cream! Thanks!
The delivery and the order itself was a big success. I made an error in my delivery date and emailed you and the response was prompt.
The food arrived exactly on time and the order was perfect. I liked that I could track arrival.
The product met expectations. It was a professional experience.
The burgers were a hit with the family I gave them to. Now they want to know where I got them from. They didn't believe I flew to San Diego and back. I'm a baker but Parkinson's and other ailments have slowed me down to nothing. I was looking for a Date Cake for my birthday my mom made one for me every year until she passed. I didn't find it. Found other stuff I will use for gifting. It's going to be hard to let my secret out. I'm hopeful to make another order before I undergo surgery again.
Easy to order. Great selection. Delivered on time.
Delivery was on time and packed well. Food was amazing and I'll be using this again!
Everything... the food was wonderful... packed perfectly, and delivered exactly when I wanted it.
Delivery timely; son said it was the best key lime pie he ever had
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

