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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Arrived on time, still frozen, quality was exceptional!
The site was easy to use and the shipment arrived on time.
This was a father's day gift for my husband. I was a little hesitant about the order because it was lobster that had to make its way safely from Maine to Maryland during the summer. It went really well. The package arrived right on time, everything was still well chilled and we had a great meal! Smiles all around.
My son loved the cheesecake for his birthday. He said it was the best one ever! It arrived right on time in perfect condition.
Support helped solve an issue we had. Excellent service.
Everything! The delivery came when scheduled and it was fresh and ready to go.
The speed of delivery was great! The boston cream pie was amazing!
Easy site to maneuver. Your communication to me (not too much, not too little.) On time delivery. The ingredients and the meal itself were perfect and perfectly delicious!
Lobster rolls were delicious! The package arrived on time and we have enjoyed every bite. We will definitely order the lobster rolls again!
The McCloons lobster rolls were out of this world. And the blueberry bread pudding omg
The package came as scheduled. The food was also delicious
Order came over night, packed in a styrofoam box with dry ice. The cake was delicious!
My dad really loved his BBQ brisket from Bludso's. It was very tender, flavorful and the sauce was delicious as well.
The site was easy to navigate and the transaction went smoothly. The delivery communication was clear and straightforward.
The site is great and the packaging was fantastic. The pizzas arrived still completely frozen.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

