Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I found the perfect gift for 3 different men on father's day.
On time, perfectly packaged and the food, as always was great and fresh and delicious.
My order actually came early (which is WAY better than late), and I received emails tracking it. Plus, everything arrived in perfect condition!
EVERYTHING! I purchased this cake for my husband's birthday... he was VERY impressed... as was our entire family! We can't seem to get enough of this delicious cake! The packing was superb! Thank you for your labor of love and care!
It was easy to order as a gift for my parents. The product arrived well packaged and my parents were very happy.
Food was great----delivered on time in perfect condition
It was perfect. Food was in perfect condition and the order was timely. I was so happy to have a taste of home!
It was delivered on time. Very satisfied with the cake very delicious
Everything about the experience was flawless and so fun. Easy ordering, fast shipping, excellent packaging, fun instructions, and delicious food. So happy!
Shipping and quality is always too notch. Easy to order and I like that I earn points to future purchases.
Tracking exact location. Packed well. Came as described. Directions accurate. Tasted great!
On time delivery. Items as described. Still frozen and/or cold on arrival.
My Dad loved his lobster pot in a bag. Great Fathers Day present.
First order was wrecked on shipping. I had to contact customer service and send info. This took 5 days for reply. Once replied service offered to reship or credit. I replied for reship and took 4 days for reply. Once verified for reship the order finally, today, three weeks later, the order reached its destination intact this time. Well done this time around. Took way too long. If enough dry ice would have been packed there probably never would have been an issue.
Delivery was on time and the ice cream was loved by all!
Packaging was great... cake came safely and was delicious. Delivered right on time
What incredible wings and Beef on Weck sandwiches. I still can't believe how crispy the wings got. The Buffalo sauce was just like I remembered. The attention to detail with how everything was packed was amazing. The roast beef was so flavorful and they had the best kimmelweck ever. Please share this feedback with them and let them know how amazing our experience was!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

