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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The lox, bagels and cream cheese came very well packed and were delivered on the day promised. Those were truly the BEST bagels I have eaten in decades. Bravo Zuckers!
Delivery was on time and ice cream was still frozen
Delivery was perfect. The recipient commented on how amazingly well packed it was, and how delicious the rye bread and soup was. Generous portions, and exactly as promised!
Everything went really well! The ordering was easy. Tracking the package was easy. The package arrived on time.
My parents were the recipients of the donuts and they said they arrived in great condition. They were surprised and delighted.
The food traveled and reheated/cooked well, and was delicious.
Shipping, the condition of the food when it arrived & most of the the deliciousness of the food!
Everything. The selection, the delivery, the item is fantastic! Go Carlo's Bakery!
Everything arrived on time and was well packaged. It was a gift for my dad and he said it was perfect!
Delivered right on time and package in great shape
Product was shipped promptly and cookies were very fresh and tasty!
Ice cream arrived frozen. Got a text to announce it was delivered to my front porch.
My Dad couldn't stop raving about the food! He's a new Englander in IL & loved the clam bake for Father's Day!
Great product, delivered on-time, efficient service... thank you so much!
Very pleased with the ease of ordering. Shipping was fast. Ordered the donut cake from Angel Food Bakery and the cake was as described and delicious! Overall very happy with both distributor and the site! Will be repeat customer. Definitely recommend!
Nothing unless customer service resolves the issue
Everything came just as expected or really, as promised and it was perfect and very delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

