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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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I love Goldbelly. I've ordered from here a couple of times for myself and this time as gifts. The recipient LOVED getting a gift card and gift box from here
Everything was great! Packaging was unbelievable. Seafood arrived in Arizona when it was well over 100 and was perfectice packs were still frozen. Thanks for such terrific serviceFather's Day was a success.
Easy to navigate website. Excellent customer service. Amazing variety of anything you might possibly crave. Will recommend & will shop again!
Generous portions arrived as advertised. Pizza was made delicately and with care. Reheating instructions were proper.
I ordered a cheesecake from Juniors for my husband on Father's Day. The cake arrived perfectly packaged and fresh. When it was time to eat it, we were beyond satisfied. It was a hit at our BBQ. I was apprehensive about the deliver but it arrived on time, fresh, and packaged with care. I would definitely order again and reccommend to others.
The package was as described and it was delivered on time and in excellent condition. For someone missing the tastes of home, there is nothing like the Goldbelly experience to bring home to the hinterlands.
Everything was great! Made for a wonderful Father's day surprise.
I could not have been happier with my orders. I wanted something special for my husband for Father's Day! He loves chocolate cookies and he is from Chicago and I wanted great pizza Chicago style pizza. Well the chocolate chip cookies were a big winner. When he saw there were two deep dish-he scoffed and saidthey are dough balls and not worth getting -UNTIL he ate one. He said this was like Chicago deep dish pizza from the 60's. I cannot tell you how good both the thin crust and the deep dish. THANK YOU!
Shipping was quick, delivered as promised, and the food was absolutely delicious!
Order and delivery was perfect, my folks loved everything.
Good selection. Clear instructions on why to expect and when. Good notifications. Food arrived properly refrigerated when expected
Thank you! Everything was on time and in perfect condition!
I sent bagels to my boss for his birthday. He has been on the west coast for a long time and always laments the bagels we have here. He was THRILLED about the Ess-A-Bagels and since they were running a promotion he has a freezer full to enjoy for a while. Delivery tracking was great and I knew exactly where the package was the whole time. I'm definitely going to be using this service again for all my homesick friends and coworkers!
Came on time, easy ordering process and food was fresh.
I sent birthday cakes to my Godchild. The cake was beautiful and, in her words, "soo good." She posted a picture of it on facebook and had many comments on how pretty the cake was.
Everything went well, arrived on time and still frozen.
Delivered on time -- food was as wonderful as I expected.
Easy to order and schedule for a later date. Delivery was right on time. Cake was a huge hit
Delivered when promised. Food was fresh and tasty! Would definitely order again!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

