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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything showed up as advertised and on time. The dry ice was an added bonus, so much fun!
I was given a discount code for being a first time customer. The shipping was so fast! Almost unbelievably fast!
Everything, ordering was simple and delivery was quick
Delivery was perfect and it was the best cake we have ever had!
All of the deliveries were terrific! We will definitely order again. Thank you for the detailed tracking emails and confirmation.
Everything. Most importantly and impressively: I screwed up my ice cream flavors and didn't realize until after order was submitted. You guys got back to me immediately after I emailed my error and you assured me it would be corrected. Much appreciated.
It came on time. Well packed... cold and fresh. And was DELICIOUS!
You delivered as promised. Grew up close to original bakery for Corropolese. My brother worked fir original owners. Have already recommended you
What a cool idea! Love the concept and how easy it was
Everything. Customer service was very helpful and responsive. The person who received the gift said it was delicious, fresh, plentiful, with clear instructions.
The food arrived reasonably quickly, and was fresh. The only company that is better at this thing is sugoimart.com which is able to get me (albeit not perishable) food from Japan.
Prompt delivery. Also, customer service was very good as my promo code was not reflected after ordering. A credit was issued in a timely manner.
Great delivery
Great packaging
Loved the " complete " Portillo's package
Can't wait to try one of the choices tonight
Thank you to customer service for being so easy to work with.
We have taken advantage of ice cream delivery a couple times and have been thrilled each time!
Everything went great!
Order was exactly what I ordered
Thank you
Nothing! I ordered pizza from Difara and didn't receive it on time. I paid extra for quicker shipping. The pizza was finally de, I teed with no dry ice and was wRm in the package so I had to throw it out. When I complained to goldbelly they would not give me my Money back just a site credit.
Arrived as scheduled and recipient said it was tasty
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

