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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Food was delivered on the day it was promised. The meal was wrapped up perfectly that the food inside tasted exactly as it would have if we were actually in Lieberman's eating the sandwich.
Well done and worth the money, It made the perfect father's day gift
Very easy ordering process and we just love the NY bagels from Essa... they are done perfect and no issues with our 2nd shipment with her. Plan to order more frequently
Delivery was on time and the product was unbelievable
I was able to find what I wanted and have it shipped quickly.
Everything. My father is from bed sty and lives in Florida so ordering him food from NY was a real treat for him. He loved it.
Everything was perfect! Order was correct. Arrived exactly when it was supposed to.
Fantastic what a great surprise for my dad on Father's Day!
The food all came perfectly and the email notifications were great.
The ordering and experience with gold belly was great
The process was easy enough and package arrive at desired location on time.
Delivered on time and in perfect condition!
Cake was beautiful & delicious - a wonderful surprise for our teenage "Cake Boss Loving" daughter! Thank you Goldbelly!
My experience on goldbelly was wonderful. My item I ordered as a gift arrived when the company said it would and it was delicious.
A delicious cake arrived perfectly to California's central coast from New York City. After thawing, we took it to Yosemite in a cooler and it was absolutely perfect for the party! Just like we remember from the heart of Manhattan, we are truly astonished.
The ordering process and speed of delivery. Awesome!
It was on time and fresh! The customer service was excellent
The ordering process was so easy. Our lobster roll kit was delivered on time and perfect!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

