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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Fresh. Shipped on the date that was told upon ordering
Everything was great. Food was yummy, packaging was good
Order delivered on day promised. Good amount of food from Big Shakes.
It was easy to place the order and keep track of it.
Very easy process and everything was described just as it came!
Everything, this was a birthday gift to my father that turned ninty in march, he looks forward to them every month, this past month the peach pie has been his favorite, I signed up for six months, but will be renewing for him, it makes him so happy! Thank you!
I sent two orders out within a week and everybody was very happy
The sable brunch was an incredible father's day gift. We loved it and will definitely order it again.
Donuts came when promised, maybe even a little sooner
My order was incorrect and Goldbelly sent me a new order with the correct pizzas. I will definitely be making more orders through Goldbelly in the near future. I was very satisfied with the Goldbelly support team. Very helpful.
Everything was perfect great
Products and delivery was right as
Promised
Excellent selection! I was happy share my favorite pudding with family who live out of state.
Well the order you asked about is delayed about a month and I have no idea why
The Baltimore bomb pie we got recently was quite disappointing and the Blueberry one before that also wasn't that exciting
The shipment was great, easy, husband and son loved it!
That cake was amazing! Also, it showed up a day early which was a great surprise. It was fresh and well packaged!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

