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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Seafood was excellent package was in great condition.
Ordering from the website was easy, even for me and I am not computer savvy. The order arrived quickly. The packaging was efficient. The banana pudding tub was delicious. It is a bit pricey in my opinion, so definitely not a frequent thing. An occasional treat for sure.
Everything! Cake was safe and sound yummy and moist too! Loved it all
Detailed shipping and tracking, well represented quality and quantity.
Too sweet, but it was good, shipping was excellent,.
Ordering was easy.
Free shipping sealed the deal for me to purchase.
Fast shipping.
Arrived in excellent condition!
Product was super attractive and delicious!
Loved following the tracking, made sure I was home to bring it inside ASAP.
Your delivery is so quick, that means the items ordered will arrive fresh. You make tracking orders very easy and I really appreciate that.
You also have a reward with American Express that they give me $10 off your orders up to 3 times. With today's economy, every bit of savings help.
A very bad situation was corrected quickly but from the restaurant.
Easy to order, timing was perfect and food was delicious.
Shipping was great! Shipping ice cream was a bit scary but it arrived perfectly!
The delivery method was excellent. Delivery time was excellent.
Everything went well. It was a great once in a year experience
Food was tasty. Shipment was still frozen and cold, which is great.
Excellent product and on time delivery as promised
Delivery was fast and on time. Able to track and follow from start to finish. Tasted great and travelled well.
Ordering was easy. Arrived on date stated in order. Cake was birthday gift for daughter I had not seen in 6 months due to covid-19. She was delighted, cake was delicious. I'll be ordering another.
Everything was as advertised, my order came on time and fresh
The package arrived on time, in good condition, cool temperature and packaged well. It is definitely expensive but it was fun for a special treat.
My order arrived on schedule. The packaging kept everything fresh and delicious. I was also very appreciative of the coupon to use towards my purchase.
Great customer service...(I ordered something years ago and had bad customer service... but I thought I'd try again). I needed to change my delivery date after ordering because the recipient was going to be out of town. Customer service got back to me quickly and took care of the changes. Food arrived on time and was delicious!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

