Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Got it fresh and still chilled! It was awesome in every way so good. Got it for our Anniversary as a treat and my husband was surprised and said that we would have to do it again sometime!
Ordering process was easy and product arrived on time and still frozen. Product was kept in fridge for 2 days and then the king crab legs were steamed and enjoyed by my wife and I.
Everything went well! Quick delivery and the bagels were amazing!
Order arrived when stated and was well packed and cold. The meat was the best and all the other items were great.
Came on time like promised. Cake looked good, but it came thawed out.
Awesome pie! It is hard to please my little family but this was a win!
Ordering was easy and delivery notifications worked well!
It was very easy to order and i liked that I could track it. Also, the pie arrived on time (the date they had given for expected delivery). I have sent pies to New York City twice and they were both delivered on time without any problems and delicious!
The ham is one of the best we've ever had and my hubby is a total deli ham critic. We have ordered this a couple of times and it's been wonderful in taste and flavor. Shipping is on point!
These were a surprise birthday gift for my sister and she was thrilled to get them
Easy to order; notifications were helpful; product delivered as promised; my son said it was a terrific Father's Day gift!
Very easy interface and lots of great treats to choose from. The order came on the expected delivery date and was packaged very carefully.
Customer service was helpful and responded quickly. I appreciate you willing to give a refund on the two day shipping.
Delivery was perfect. Cake was delicious. I would use the site again I couldn't be more pleased with all of it.
Arrived fresh with perfect instructions on storage. Tastes just like I remember from my childhood. I'll be ordering again!
Ordered three sets for father's day and birthday gifts. All enjoyed the jerky and approved.
The web site is clear and easy to navigate and find what you're looking for. Online purchasing is quick, secure, and easy. Shipping was fast and packaging was good. The food itself was amazing.
Delivery was right on time. The Gluten-free chocolate cake was beautiful as well as delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

