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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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My first bagel order a few months ago, but not this one, unfortunately.
Everything was perfect it was delivered on time will use you again
Everything was delivered and looked awesome on. Everything was on time
Great service and the cake was delicious and got here on time as promised.
Fast and easy! Liked the god tracker so we know when it was delivered
Quick delivery and my cookies were packaged so good that not one was broken.
The fish was outstanding. We will definitely do this again.
My Dad loved his ice cream. It arrived in perfect frozen condition
I sent NY bagels to relatives. Their children were coming to town as the father is ill. They arrived on time, and they were very excited!
Delivery was as estimated. Everything arrived well packed and tasted great.
It was easy to see what was available and make my decision. Notification of shipping and order status was prompt and helpful!
Burgers were great, but we expected some kind of side to go with. Very expensive for 8 patties.
Everything arrived on time and kept perfectly for great freshness
Product delivered on time. Cake was delicious. Very well packaged.
The food was delivered on time and everything was delicious
Sent to my father for Father's Day. It arrived cold on time.
The cake arrived in perfect condition and tasted great!
It was very hot on the day of delivery. But everything arrived on time as promised, and the pizza was still frozen. Kudos!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

