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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was great! Prompt shipping and, most importantly, the crab cakes were absolutely exceptional!
We received the item. Looks OK but it is still in the freezer. Expect to try by Jul 4. Then we really judge our purchase.
My order came through earlier than originally stated, which was a plus in my book.
The container was packed with a lot of dry ice, which made my food delivered nicely frozen.
Yes very I passed you on to a friend who will be using you
Arrived right on time and my friend loved the caramel cake. He said it was absolutely delicious
Order process, promise date and email to keep me informed
The pizza is great and cooks well after being shipped frozen.
I was born and raised in New York and my family mand bed ya out to California 41 years ago. My dad misses all the fabulous food NY has to offer. I've ordered twice from your company and both times it was delivered perfectly. My parents both times said the food was delicious... I'll be iusing this company every chance I get
Received quickly and well packaged. The meat was tender.
It was simple and painless! What a great way to get food from other city's/states!
Instruction are perfect. Everything tasted just as we remembered!
Lobster rolls were very tasty and delicious
Big chunks of meat
Delivery was on the day promised.
The Donkeys steak sandwich meals were prepared per instructions and totally enjoyed by my family.
Delivered when said, product was in good condition
The food was delicious. Communication was excellent
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

