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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Better then I expected! Everything was amazing from the packaging to the quality 10/10
It was alright. I like the idea of being able to order all these different foods from all over the country.
Product was great and delivered exactly when i wanted!
The food was excellent, timely, and customer service to change the delivery site was seamless.
The food got here on time and was packaged very well.
The online ordering was incredibly smooth and simple. The option of choosing the delivery date was extremely convenient and our salmon arrived right on time, even though we are out on an island. It could not have been fresher or more beautiful. Gold belly is now our seafood source hands down!
Delivered a bit earlier than expected. But, all good. Guess better early, than late
Large selection, easy scheduling, good customer service when I forgot to put apartment number on delivery address
Shipping was awesome-everything was fresh, well-stored, and kept perfectly! The food was delicious and froze nicely given the long travel time!
This was a gift for my father who's #1 joy in life is great food. He said it was the BEST father's day gift he's ever gotten! I almost cried when he told me. Thank you!
Easy ordering process. Accurate delivery estimation.
Easy way for me to send gifts. But not all food has been consumed yet.
The product description, the product care and shipping instructs were simply easy to comprehend. Ordering wasn't a hassle. The notices received from start to delivered, was very helpful. Plus the amazing products you have to choose from. I'm grateful.
Food arrived when it said it would. Was well represented
The food arrived on the exact day I had requested and was still cool!
I received my order on time. The banana pudding was delicious.
Shipping and packaging was on point and products were superb!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

