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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivered on time. Staff at assisted living said the cakes were delicious.
We absolutely loved the pride cake from Carlo's Bakery! You are the best!
Everything! Parents loved it! Said it was out of this world!
It was a gift and received loved it and said they were excellent
Customer was very responsive! The food was well packaged and delivered! Would definitely use this to order the famous food from all over the country!
Food options from different places in US. Quality of food.
Impressed with how secure the cakes were packaged. Delivered on time. They were delicious. My daughter has always been a fan and wanted to try one of Carlo's bakery fantastic desserts. Luckily with the deal from FB I was able to surprise her with one on her birthday! Thank you for making this happen!
Delivered on time and was told the pizza was delicious.
Got there in amazing time! The veggies were fresh and delicious
The shipment arrived on time, and the message I got from the recipient was he couldn't wait to enjoy it! Thank you
The food was delivered fresh and on time! It was very tasty, better than i described
Ordering was easy, delivery was on time, eating was delicious!
I have had many different food deliveries and they have all been great!
Really good cake, got it on time and really good customer service
Customer service was great. Everything shipped in time, arrived in good condition when it was supposed to.
Bagels and lox cream cheese were all cold when they arrived!
The ordering was easy and the item arrived on time as promised and was delicious! Thank you!
Got my St. Viateur Montreal bagels tasting fresh and yummy only two days after they were made. I live in Colorado.
Easy online ordering. Order was delivered when expected
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

