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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivered quickly and in great shape. Have purchased Grand Traverse pies before and they always please.
It was perfect! Arrived on time for my son's birthday and the cake was so delicious
The pizza was good and still frozen upon arrival. Convenient and fun to surprise them.
The entire ordering process as well as the received product, delicious!
The lobster grilled cheese was fantastic! I will be a return customer! I will also recommend goldbelly to all our family and friends!
Gift receivers loved them... everything was beautiful and yummy!
Very easy ordering g process; delivery to off the beaten path location exactly as promised; sent as gift to very happy birthday boy!
The package delivered right on time and was still cold / nicely organized. Such a great unboxing experience. But then the lobster... glorious lobster... there was a good amount for each roll and we chose for the warm recipe option... yummo
Our order arrived just as expected. And it was delicious!
The entire process was very easy. I had a delivery from Carlo's Bakery sent to my aunt in Pittsburgh. She received her birthday gift on time. She and my uncle enjoyed the cakes.
Ordering was easy, l received the food as promised, (on time) and it was delicious
It was delivered when expected, and the person I sent it to liked it.
Got my food as scheduled and it was convenient to get the instructions on preparation
The ordering process was smooth. The cake delivered on the date it said it would.
Lightning fast delivery! On time, as promised. A+++
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

