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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The package arrived in good condition with the food still frozen.
Lobster rolls were delicious. Customer service was satisfactory when they finally responded.
The cakes were amazing! Everything was packaged well so they arrived in perfect condition.
Easy to order with toooo many choices. Delivered on time and fantastic quality considering it traveled halfway across to the USA!
Packing was excellent. Arrived as promised and the contents were delicious.
I ordered from two different companies. One, the packaging was great but the items (fresh peaches) spoiled within a few (three days). The second, the product was great (homemade pies) but the packaging was awful.
Search was easy. Selection was great! Payment options were convenient, and communication was ongoing.
The food arrived very quickly and came in great condition!
The bagels came in packaged individually or in sets of twos which was nice for freezing purposes
Shipment was on time but arrived bruised and half the peaches in the order were not edible.
On time delivery. Ease of use on the site when ordering. The cake was amazing.
Most of the ice cream arrived still frozen. And it was a little cheaper than ordering through the company directly.
Order was shipped in a timely fashion. Website works well and interface is reasonably straightforward.
Items shipped on time and were intact. Items were as described and were delicious
Order was correct and shipped when it said it would
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

