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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything! The order was exactly what I ordered. It arrived exactly when it was supposed and what I ordered tasted great!
Everything! Delivery was even better than what we were told and the lobster rolls were fresh and delicious!
The shipment arrived before noon while my pickup spot was still open
Couldn't have asked for better, or fresher lobster. It was cooked to perfection, arrived cold, and the directions couldn't have been easier. Even the included stick of butter was top-quality Kate's, another Maine original. Nice touch!
The ordering of the food and the email of it being sent out.
There was a problem with my crab legs. I called Pike's Market and informed him what the problem. He gave me two options refund for the crab legs or give him the chance to make it right. I chose the latter and the next day I got a new shipment of crab legs. Thanks Pike Market you are awesome!
Order received and enjoyed exactly on schedule. On a second order, Barrie processed an address correction. Thanks!
Package attained just in time for the occasion! Great service!
From the order to payment to shipment all was smooth and easy!
Everything was packed and shipped well. I have already recommended the site all my family members.
The first order was unfortunately delayed by the shipper.
Excellent customer service to solve the problem.
Goldbelly was responsive to the problem and are reshaping the item again.
I love Goldbelly!
Easy search system, communication was great and ordering was easy!
The TopSail Steamer arrived on time. The instructions were clear and easy to follow. The food in the steamer was exceptional. The experience made for one of the best Father's Days that I have ever had. Thank you!
We ordered donuts for $59 (yes quite pricey for 12) but they are gluten free and from our favorite place in Chicago. It was our first time ordering. My kids were so excited to get them. Upon their arrival, we were crushed. Completely melted to the wrappers and the package box was torn open. They arrived on time so it was not due to delays with shipping. We felt completely ripped off. I immediately contacted customer service and requested a refund. It took a week to hear back and Only to find out per policy, NO REFUNDS! They do not stand behind the products they sell. For my first experience and the price. I was very disappointed and had to share so others do not make the same mistake as me. Big RIP OFF AND SCAM! DO NOT RECOMMEND!
Delivered on date promised
Gift for my son and he loved them!
Customer service was helpful but I'm not confident I'll get my replacement order...
Timely delivery. Easy of ordering. Excellent customer service for order problem.
I was surprised how nicely the cake was packaged. And I followed instructions about letting thaw out. Absolutely delicious and my daughter, the birthday girl was happy! Thank you!
Shipping communication and packaging were both excellent.
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members