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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The delivery was on schedule and the packaging was awesome! Plus the hamburgers were very delicious.
Shipping was quick, Everything was fresh with great packaging!
Delivery came as scheduled and product was excellent
Easy website to order on. Got my order on time. No problems
Nothing wrong with your site but bagels were delivered Wednesday and by Friday one was already moldy. I froze a bunch of them but left a few out for the next couple days to eat. Sunday morning all that I left out were moldy too. And my house has a/c running all the time. I had them away from heat and in a dark cabinet. They also did not sit outside the day they were delivered. Pretty disappointed.
On time, easy overnight delivery. Delicious bagels! Thank you for bringing NYC to us.
Ordering, preparation of the product, delivery, quality of the food.
Not sure about your ice cream. The weather did not cooperate and the dry ice was completely gone and the ice cream was liquid
It did arrive when expected
Delicious bagels. My husband, the bagel maven, says they are the best he's had in years! We'll be back.
Great updates on the shipment, and delivery right on time!
The ordering was simple and straightforward. The order arrived as stated.
Most of meat purchased was first class.
Excellent packaging.
Arrived on time, great packaging and birthday note included.
Everything was great! No complaints on my last order.
Product arrived promptly. My friend was so thrilled that she Facebook posted and tweeted how happy she was with her present of Essee bagels. It made a sucky birthday (Covid/social distancing) a lot better.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

