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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything went perfect, the shipment was on time and everything was excellent!
The delivery was perfectly on time and she was squealing when she got it. The fact it was personally signed was a nice touch and the little Gumby surprise toy was perfect for the little ones. We couldn't be happier!
My pie arrived exactly when I was told it would, and it was perfectly packed.
The ease and the idea of receiving food from around the US good food
Easy to navigate for ideas. Includes customer reviews by company. Delivered when requested.
- Clear write-up re: the details of the product
- Easy purchase process
- Consistent updates re: shipment + delivery status
- Excellent product
Product arrived on time, as expected, was fresh and delicious.
Ordering was easy. Food delivered on time and it perfect condition. Met my expectations.
Sent 2 gift items for the holiday weekend. They arrived as scheduled. Everyone said they were delicious. Received their notes. All good ;)
Everything! The cake was perfect, the lobster tails were delicious, thank you so much!
Everything went well.The product was shipped quickly and arrived in excellent condition. Keep up the good work.
The. Ale was absolutely delicious and so fresh and moist. I was actually surprised it tasted as fresh as it did with traveling so far.
Ease of ordering, product selection, delivered as promised.
It came a long way from New York to Miami. It arrived well and it was a great surprise for my wife's birthday! Thanks!
It arrived on time, and was delicious. Also i like that the shipping is included in the price
My parents reaction went well. They're excited to show their friends in Texas what an American Coney Island is.
The delivery was exactly as promised. The kringles we're perfectly intact and in perfect condition for a delicate pastry. This service totally rocks
Took a chance& increased the warmup time to 300. Perfect, been cooking 50 yrs. So I did know what I was doing. Good product
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

