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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Food quality was excellent, delivery speed impressive
The oysters were very good. We got them on time and as expected. Overall Goldbelly is fast and easy and a good way to try things you have never tried. Or, like us, enjoy things we can't get right now because of the virus.
Ordered H&H Bagels. They were great. Received very timely and packaged extremely well! They were delicious!
Everything arrived on time, nice and cold, and the food was delicious!
Every thing
Arrived when you all said and tasted delicious
The ordering was super easy and the items arrived still cold and no damage. Will definitely be ordering again.
The cake arrived in great condition and it was delicious. Nice job keeping it fresh.
The order arrived on time. It was packaged well and was super fresh and delicious! I would definitely order again.
Items arrived perfectly on time and were delicious.
Food was excellent. Delivered on time and in perfect condition.
Everything arrived early in the day. The instructions on how to store and prepare everything were appropriately detailed. The food was incredibly fresh and delicious!
Loved it! It was delivered on time and in great shape.
Delivered on time and it was delicious. Needed more vanilla in the cake.
Treats were delivered on time! And they were better than we remembered!
Everything. From arrival time to flavor to delivery.
The Chocolate Babka loaf was gigantic and fed four families. The onion pockets are huge as well.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

