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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Ordering was easy. The raising cinnamon rolls were delicious and very appreciated by my husband.
On time deliveries of astonishing good food from places we have wanted to visit all over the country
The order was received on time and the cake was great!
Everything! The food was fresh and cold. It arrived exactly when we were told it would.
Delivery was fine and the food was fresh and tasty
The pizza was fabulous and delivered on time and packaged perfectly
Delivery was right on time! Pie was DELICIOUS! If we complain, will you send a replacement? Seriously, you made our friend's birthday extra special!
My brother loved the bagels and lox. He said they were very fresh. Delivery was great. Will use you again
It was so easy to order and follow my order to delivery. Also, delivery was so fast!
Pizzas were delicious. Miracle they weren't damaged in transit. It was a good thing they were only going from Massachusetts to New Hampshire.
Delivered day before the 4th, as expected. The smith island cake was still frozen and defrosted well by the next day. The recipients said it was beautiful and delicious, thanks.
Shipped on time, was easy to order, good selection.
I wish there was a space to leave a greeting/message more prominent. I had to write and my message was added
Cake was delicious and packed well- still cold on arrival, came on time
When I had a problem with my order, they quickly resolved it! For the most part, we haven't had any problems so that's even better!
The 'shopping' experience is half the fun.
Cheesecake? Crab Cake? Fresh Crab? Pizza? Ribs? Pies? Salmon? Reubens?
So many great choices from U.S.A. food icons. Central Grocery Muffulettas for us.
Frequent email updates on shipping status... arrived within 20 hours.
Best sandwich ever... could not have been fresher if I was standing at their counter in New Orleans. May The Fork Be With You was the perfect decal.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

