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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivered as promised. Meal kit was organized well with a good set of directions for reheating. Food was fresh and enjoyed by the diners.
The incredible packing box which kept everything moist and the bread fresh
Loved the pie. Best pie ever! It arrived on time, exactly when it was suppose to.
Send for a family reunion for our best friends
They loved the cupcakes
Said they were fresh and delicious
Shipping was easy and the notifications were consistent and the packaging was great.
Everything went well. The site is easy to navigate. The prices are affordable. The delivery rates and shipping times are reasonable. The food is delicious. I send these to my out of town friends and they always rave out how good they taste.
Canolis arrived on time and in great shape. Cookies arrived on time but about 1/3 of them were broken and 'crumbled',
Delivery on time, quality product, package was complete
Everything was perfect. The cake arrived the day I requested and of course it tasted great!
Excellent cake and delivered on date assured when purchased.
Everything! You notified when they were out for delivery and when they arrived.
Whole process was Amazing! Treats were delicious and loved by everyone!
The Delivery was great! Time & and Packaging! Of course the sausages and dry Rub is Awesome
The packaging and quality of these chocolates was beyond exceptional. If I was in need of a special gift for someone who was a Bourbon or Scotch lover I'd send these.
Had a travel zoo coupon which would expire the end of July. Wanted Legal Seafood clam chowder for the 4th of July. It was unavailable so ended up getting it from Boudin in San Francisco. Bread was fabulous. So called clam chowder would be better described as potato soup.
The delivery is on time. The product freshness was maintained. Good job and thanks a lot.
We had two experiences. Once was great. The product came well packaged and fresh. The bagels were so fresh it was like they came from the store that day. Each bagel was individually wrapped.
The second shipment from a different bakery was poorly packaged. The ice paks leaked ruining most of what was in the box. The bagels were actually sealed in a big bag. They were not nearly as fresh as the other bakery's. They were close to stale.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

