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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Shipped quickly, arrived in excellent shape - delicious. Met every expectation.
All arrived in a timely fashion. This sadly was for a shiva of our dear friends Mom was a Holocaust survivor. Your goodies made them feel a taste of home and foods her Mom would have enjoyed.
Fish was fresh, and the package arrived on the time estimated.
Thanks
Andy
The famous banana pudding arrived as scheduled and was delicious!
The delivery was right on time and the freshness of the food was amazing.
The order arrived as scheduled and the items were delicious
Crabs were great, fresh. Such a fun surprise to get MD crabs while now living in southern CA
The pizza was the best we ever had. Quick shipping and delivery. Same with the deli sandwiches!
Just so fun searching for different restaurants. And the product arrived on the exact promised date.
Delivery on time, great notifications, good food selection
Our friends really liked how the tomato pie had everything including the instructions. They really enjoyed it for dinner the day they arrived
Everything! The lobster rolls were excellent. The packaging. The instructions to make the food.
Order arrived on time and the lobster was perfect!
We are from Colombia and it was super great to have the oportunitie to send a birthday cake to my mom that lives in NY
Items were easy to order and package arrived on-time.
It was ordered and sent on time, received and enjoyed by my grandchildren who are huge Walters fans
Everything from order, promised ship date and receipt
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

