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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Excellent product choices, excellent quality, well packaged and quick delivery!
Easy to order, and the dumplings arrived still frozen with the dry ice. They are excellent!
Steaks are delicious, delivery on time! Totally fresh. Thank you
Order was received on time and in optimal conditions.
All the food was still cool. Could have been colder so that you don't risk spoiled meat in the summer. The food was. Definitely will order again. Too many choices to choose from!
The items arrived in good condition and wrapped well.
They were able to change the delivery after the order was submitted and everything arrived at the right time
The order arrived exactly when as we were told it would. The pizzas were delicious.
Fast delivery. Delicious food. So much variety. Everything arrived on time in perfect condition.
Packaging was considered great by the person who received this as a gift.
Exactly what I ordered was delivered on time.
Each bagel was double wrapped with plastic wraps which helped to keep freshness.
Delivery was as indicated and the item was what was advertised
It was my son's birthday. He lives in Chicago and I live in Phoenix. So what better thing to send him but a cake from Hoboken NJ! The cake from Carlos Bakery was just gorgeous. It was frozen when it arrived in July! Never heard about Goldbelly before (my son told me) but I will use them again and again
Everything. The restaurant we wanted being on your site. I ordered 2 week in advance and everything went smoothly for my husband's birthday.
Delivery perfect. Communication also very professional. A token discount was even given for a product that was edible but, not quite as good as what was delivered in the past.
Everything came on time, with directions, and it was delicious
Everything, except I wish I had simply doubled up my order going to two people at the same address and saved myself $30 in shipping costs!
Food was great, delivered on time- it was all good
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

