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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery on time. Desserts were reported as delicious. It was a gift.
Lobster fresh and delicious, everything provided for a great lobster roll treat!
The freshness of the food and the delivery was on time
Tasted wonderful and the delivery was good. All came in great condition.
Packaging was excellent! The Central Grocery Olive Mix is exactly as I remember it... so good. None other compares. I will definitely be ordering more products again soon! Thank you!
Tomato pie tastes just like what I remember in Pa.
Every part of the process was seamless. From ordering, to following the delivery, it was so easy.
Package was delivered on time. The package was well packed to keep contents cool. Contents were fresh and ready to eat. It was delicious
Everything. Fast delivery. Excellent quality. I will use again!
The donuts were delivered on time. They were really yummy.
Everything Easy to order customer services was great when needed to change the order Delivery on time and product was fabulous!
Info on website was clear. Shipping was timely and as requested.
Smooth transaction. Fast shipping. Well packaged. Very happy
It was delivered on time, in great shape & frozen.
Great customer service help when I needed to change the delivery date of a gift order!
Arrival time and then complete instructions on how to reheat the biscuits! Our guests loved the ham biscuits!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

